Purchase Policy
1. Currency
All ticket prices for events that occur in the United States are stated in U.S. Dollars.
2. Payment Methods
We accept several methods of payment to accommodate your needs, including American Express, Visa, MasterCard, Discover, and, PayPal.
3. Who You Are Buying From
This site is an entity of Yah'ki Awakened and you are buying directly from Yah'ki Awakened, LLC (Yah'ki Rapha Elohim). When you purchase a ticket for an event to organized by Yah'ki Awakened, you are buying directly from Yah'ki Awakened using one of the payment methods listed in item 2.
4. Order Confirmation and Processing
If you do not receive an Order Confirmation after submitting payment information or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account wehthre or not your order has been placed. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. Immediately after you submit your request for tickets, we will send you an email notifying you that we have received your request.
NEVER make an assumption about the status of your order because you have not been contacted by us. Orders cannot be canceled due to problems with receipt of emails.
5. Ticket Redemption
All tickets on this site are digital tickets and you will need to either print them out or download them to your device and present the QR code the day of the event to be scanned. No physical tickets will be mailed to your mailing address.
6. Service Fees, Order Processing Fees, Taxes
Tickets purchased on our Site are typically subject to, among other possible fees, a per ticket service fee and a per order processing fee. In some instances, you may be able to purchase tickets directly from the venue box office without paying our service fee. We collect tax as required by state and local laws. We may display the tax separately or include it in the total service fee amount. All tickets are digital and do not require a shipping fee.
7. Student Tickets
Student tickets are available at a discounted rate for Tours or Conferences held at Colleges and Universities. For any tickets labeled "Student Tickets", you MUST have a student ID to present a ticket purchased as a "student ticket". If you purchase a "Student Ticket" and you do not present a Student ID the day of the event with your Student Ticket, you will not be allowed to enter and you will not receive a refund, exchange or transfer. The ticket will be invalid.
8. Ticket Transfer
It is not possible to transfer a ticket from one account to another. Instead, you can edit your order information to put your ticket under someone else's name and email address if you see that option under your account info and create another account for yourself. Any new tickets purchased under this account will belong to the person with access to the email address.
9. Canceled, Postponed, Rescheduled, and Moved Events
Occasionally, events are canceled, postponed, rescheduled to a different date or materially different time, or moved to a different venue:
If the event is canceled: no action is required to obtain a refund; we will issue a refund to the original method of payment used at time of purchase. In some cases, Yah'ki Events may also give you the option to choose either a credit or a refund; if so, we will send you a notification explaining your options, and how to submit a request for a credit.
If the event is postponed, rescheduled, or moved: your ticket(s) (including any additional add-ons or upgrades, such as parking) are still valid, and no further action is required.
If your event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event, and inform you of any refund, credit, or exchange procedures. For exact instructions on any particular canceled, postponed, rescheduled, or moved event, please check the event information online and in your account (which will include the most current information on the status of the event), or contact us.
We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled, postponed, rescheduled, or moved event.
10. Refunds, Credits and Exchanges
All sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Canceled, Postponed, Rescheduled and Moved Events section above. Before purchasing tickets, carefully review your event, the date, time and time zone, and the city/state the event will be held.
Refunds. If your event is eligible for refunds and funds have been received from Yah'ki Events, we will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead the discounted ticket price paid), any service fees, and any additional add-ons or upgrades (such as parking).
If a refund is issued, it will be processed to the original method of payment used at time of purchase.
Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.
We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price. In addition, there are no refunds, returns, or exchanges for digital downloads or hotel / festival packages.
Credits. Yah'ki Events may provide the option to request a credit for canceled, postponed, rescheduled, or moved events; if so, we will send you a notification, and you can submit a request for credit in your account. The amount of the credit will always include at least 100% of the price of the original ticket(s), plus fees and taxes. Once you’ve requested to receive credit and we’ve verified your order is eligible for credit, we’ll send you a credit code which you can use for eligible purchases, along with instructions for redeeming that credit. Please note that credits typically have an expiration date, and must be used before that date.
11. You are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation: firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
12. Unlawful Resale of Tickets; Promotions
Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or copy of tickets, is grounds for seizure and cancelation without compensation. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, through authorized partners, or from the venue box office to ensure ticket authenticity.
Tickets may not be used for advertising, promotions, contests, or sweepstakes, unless formal written authorization is given by us.
